1. Introduction
This Privacy Policy describes how Reqly AI Inc. ("Reqly," "we," "us") collects, uses, and protects your
information when you use our Service. The Service is available only to users located in the United
States and Canada and requires a valid U.S. or Canadian phone number. By using Reqly, you agree to the
collection and use of information as described in this Policy.
2. Information We Collect
Information You Provide
- Account Information: First name, last name, email address, and phone number
- Communications: Messages you send to businesses and content you create
- Support: Information you provide when contacting customer support
Information Automatically Collected
- Usage Data: How you interact with our Service
- Call Data: Recordings and transcripts of calls placed on your behalf
- Device Information: Browser type, operating system, and device type
- Browser Extension Usage: When you use our Chrome Extension, we may access necessary
data on specific websites (such as Google Maps or other 3rd party local business search websites)
solely to display the "Talk to Us" button and facilitate your request. We do not browse or collect
data from your other tabs or browsing history.
Information We DO NOT Collect
- Location Data: We do not collect or store your geographic location
- Tracking: We do not use advertising trackers or sell user data
- Third-Party Analytics: We do not use third-party analytics services
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process your communications with businesses
- Improve our AI technology and Service quality
- Analyze anonymized call recordings and transcripts to improve our AI voice, speech recognition, and
summarization models (these datasets never include personally identifying information)
- Send service-related communications
- Comply with legal obligations
- Protect against fraud and abuse
4. Information Sharing
We NEVER Share Your Personal Data
We do not sell your personal information. We share data only with service providers necessary to operate
the Service.
Limited Exceptions
We may share information only:
- With your explicit consent
- With trusted service providers (such as cloud hosting, telephony, or AI infrastructure providers)
that process data on our behalf solely to operate the Service. These partners are bound by strict
confidentiality and security obligations
- To comply with legal obligations, subpoenas, or court orders
- To protect rights, safety, or property of Reqly or others
- In connection with a merger, acquisition, or sale of assets (with notice to you)
5. Data Storage and Security
Your data is stored on secure servers in the United States. We implement industry-standard security
measures including encryption of data in transit and at rest, regular security assessments, and strict
access controls.
6. Your Rights and Choices
You have the right to access, correct, delete, or export your personal information. To exercise these
rights, please contact us at [email protected].
7. Privacy Rights by Region
California Residents (CCPA/CPRA)
You have the right to know what personal information is collected, the right to delete your data, and the
right to non-discrimination for exercising your privacy rights. We do not sell your personal data.
Canadian Residents
You have the right to access your personal information, challenge its accuracy, and withdraw consent.
Contact our Privacy Officer at [email protected] for assistance.
8. Contact Information
For questions about this Privacy Policy, contact:
Reqly AI Inc.
Email: [email protected]
Privacy Concerns: [email protected]
Your Privacy Commitment: We are committed to protecting your privacy and do not sell
your personal data to third parties.
