Privacy Policy - Reqly AI

1. Introduction

This Privacy Policy describes how Reqly AI Inc. ("Reqly," "we," "us") collects, uses, and protects your information when you use our Service. The Service is available only to users located in the United States and Canada and requires a valid U.S. or Canadian phone number. By using Reqly, you agree to the collection and use of information as described in this Policy.

2. Information We Collect

Information You Provide

Account Information: First name, last name, email address, and phone number
Communications: Messages you send to businesses and content you create
Support: Information you provide when contacting customer support

Information Automatically Collected

Usage Data: How you interact with our Service
Call Data: Recordings and transcripts of calls placed on your behalf
Device Information: Browser type, operating system, and device type

Information We DO NOT Collect

Location Data: We do not collect or store your geographic location
Cookies: We do not use tracking cookies or similar technologies
Third-Party Analytics: We do not use third-party analytics services

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your communications with businesses
Improve our AI technology and Service quality
Analyze anonymized call recordings and transcripts to improve our AI voice, speech recognition, and summarization models (these datasets never include personally identifying information)
Send service-related communications
Comply with legal obligations
Protect against fraud and abuse

4. Information Sharing

We NEVER Share Your Personal Data

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Limited Exceptions

We may share information only:

With your explicit consent
With trusted service providers (such as cloud hosting, telephony, or AI infrastructure providers) that process data on our behalf solely to operate the Service. These partners are bound by strict confidentiality and security obligations
To comply with legal obligations, subpoenas, or court orders
To protect rights, safety, or property of Reqly or others
In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Storage and Security

Storage

Your data is stored on secure servers in the United States
Canadian users' data may be processed in the United States
Conversation data is retained to improve Service quality
You may request account deletion at any time

Security Measures

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Secure development practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Access: Request a copy of your personal information
Correction: Update or correct your account information
Deletion: Request deletion of your account and associated data
Portability: Receive your data in a structured format
Opt-out: Unsubscribe from non-essential communications

To exercise these rights:

7. Children's Privacy

Our Service is available to users 13 years and older. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it immediately.

8. Privacy Rights by Region

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed (we do NOT sell your data)
Right to say no to the sale of personal information
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Right to equal service and price

Canadian Residents (PIPEDA/Provincial Laws)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act and applicable provincial laws (including Quebec's Law 25):

Right to access your personal information
Right to challenge accuracy and completeness
Right to withdraw consent (with possible service limitations)
Right to data portability (in applicable provinces)
Right to file a complaint with the Privacy Commissioner

To exercise these rights, contact [email protected].

9. Communications from Reqly

Service Communications

We may send you:

Account verification and security alerts
Service updates and changes
Customer support responses

Marketing Communications

We will only send promotional emails with your consent. You can opt-out at any time using the unsubscribe link in any marketing email.

10. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Conversation data may be retained for up to 12 months for quality monitoring and AI improvement before being anonymized or deleted. After account deletion:

Account information is deleted within 30 days
Anonymized data may be retained for Service improvement
We may retain certain information as required by law

11. Third-Party Services

Our Service may interact with third-party platforms (businesses you contact). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or Service notice. Your continued use after changes constitutes acceptance of the updated Policy.

13. Contact Information

For questions about this Privacy Policy or our privacy practices, contact:

Reqly AI Inc.
A Delaware Corporation
Email: [email protected]

For privacy-specific concerns: [email protected]

Your Privacy Commitment: We are committed to protecting your privacy and will NEVER sell your personal data to third parties.